Essential Report

Satisfaction with Major Retailers

Jan 16, 2012

Q. How satisfied are you with the following?

Total satisfied Total dissatisfied Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Don’t know
The range of products available at major retailers 55% 14% 8% 47% 30% 12% 2% 2%
Prices of goods at major retailers 30% 34% 2% 28% 35% 26% 8% 2%
Quality of goods available at major retailers 46% 16% 4% 42% 36% 13% 3% 1%
Standard of service at major retailers 31% 36% 3% 28% 33% 24% 12% 1%

Overall, respondents were satisfied with the range of products and quality of goods available at major retailers.  Only 14% were dissatisfied with range of products and 16% with the quality of goods available. There were no major differences by demographics on these two issues

However, they were mixed opinions concerning process and standard of service. Older respondents were least satisfied with prices – 41% of under 35’s were satisfied compared to 24% of over 55’s. Customer service was more an issue for older respondents – 45% of over 55’s said they were dissatisfied and only 21% satisfied.

Comments »

Australian Industries

Sep 5, 2011

Q. Thinking about Australian industries, how would you rate the current state of the following industries?

Total good Total poor Very good Good Poor Very poor
Mining 85% 15% 76% 9% 2% 13%
Construction 77% 23% 47% 30% 7% 16%
Hospitality 81% 19% 46% 35% 7% 12%
Tourism 81% 19% 45% 36% 7% 12%
Finance 76% 24% 44% 32% 8% 16%
Telecommunications 78% 22% 43% 35% 11% 11%
Media 72% 28% 38% 34% 12% 16%
Agriculture 75% 25% 36% 39% 9% 16%
Retail 75% 25% 26% 49% 16% 9%
Manufacturing 62% 38% 19% 43% 22% 16%

76% rate the state of the mining industry as very good – the only industry to score above 50%. However at least 75% think all other industries except manufacturing are in a very good or good state.

Only 19% rate manufacturing as very good – and 38% rate it poor or very poor.

Comments »

Most Important Industries

Sep 5, 2011

Q. And which of these industries are the three most important for Australia’s economic future?

Total Vote Labor Vote Lib/Nat Vote Greens
Mining 67% 77% 67% 61%
Agriculture 58% 57% 59% 58%
Tourism 46% 47% 43% 56%
Manufacturing 37% 30% 40% 36%
Construction 25% 26% 26% 31%
Finance 21% 18% 23% 17%
Retail 17% 18% 17% 12%
Telecommunications 14% 16% 11% 20%
Hospitality 10% 10% 9% 6%
Media 1% 1% 1% 1%
Don’t know 4% * 4% 3%

Australia’s most important industries are thought to be mining (67%), agriculture (58%), tourism (46%) and manufacturing (37%). Opinions are consistent across voter groups in terms of order of importance.

Comments »

Careers

Apr 27, 2011

Q. Which of the following occupations do you think provide good careers for young people?

Yes No Don’t know
Trades 88% 6% 6%
Computing and information technology 86% 6% 7%
Nursing 78% 15% 7%
Teaching 75% 17% 8%
Tourism and hospitality 72% 19% 9%
Police 71% 20% 9%
Defence forces 71% 20% 9%
Banking and finance 70% 19% 10%
Retail 54% 36% 10%

The most favoured occupations for providing good careers were thought to be trades (88%), computing and IT (86%) and nursing (78%).

All occupations tested scored at least 70% except for retail at 54%.

Younger respondents (aged 18-35) tended to have a similar order of preference to the general population – their most favoured occupations were trades (78%), computing and IT (76%), teaching (68%) and nursing (67%).

Comments »

Pages:«12

COVID-19 RESEARCH

Read Essential's ongoing research on the public response to Covid-19.

Sign up for updates

Receive the Essential Report in your inbox.
  • This field is for validation purposes and should be left unchanged.