Essential Report

Opinion of NBN internet service

Oct 30, 2017

Q. Would you say that your NBN internet service is better or worse than your previous service in terms of speed and reliability?

  Total   Men Women Aged 18-34 Aged 35-54 Aged 55+
Total better 52%   57% 48% 64% 50% 38%
Total worse 17%   17% 17% 14% 17% 23%
Much better 25%   30% 20% 33% 25% 13%
A little better 27%   27% 28% 31% 25% 25%
About the same 28%   24% 32% 21% 30% 37%
A little worse 10%   9% 11% 9% 11% 11%
Much worse 7%   8% 6% 5% 6% 12%
Don’t know 2%   1% 3% 1% 3% 2%

(Based on respondents with NBN connection – n=476)

 

52% think their NBN internet service is better than their previous service while 45% think it is about the same or worse. 25% think their NBN service in “much better”.

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