Essential Report

Changes in communication

Nov 11, 2014

Q. Compared with two years ago, has your use of the following means of communication increased or decreased?  

 

Total increase

Total decrease

 

Increase a lot

Increase a little

Stayed much the same

Decrease a little

Decrease a lot

Not sure

Don’t use

Mobile
phone

41%

8%

16%

25%

46%

5%

3%

1%

4%

Text
message

41%

10%

18%

23%

42%

6%

4%

1%

6%

Email

34%

14%

10%

24%

50%

10%

4%

1%

1%

Facebook

30%

11%

12%

18%

32%

6%

5%

1%

26%

Twitter

7%

7%

2%

5%

16%

3%

4%

2%

68%

Landline
phone

8%

42%

1%

7%

40%

17%

25%

1%

10%

Letter

3%

41%

1%

2%

25%

9%

32%

1%

29%

41% say they have increased their usage of mobile phones and text messages. 34% have increased usage of email and 30% increased usage of Facebook.

42% say they have decreased use of the landline and 41% have decreased usage of letters.

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